Most estimates performed prior to disassembly of the vehicle are not accurate because of the
probability of hidden damage. Therefore, it is our practice that accurate estimates of the cost to repair,
as well as the expected time to complete repairs, are not made until we have disassembled the area of
damage to your vehicle. Our normal process is as follows:
1. Obtain your approval for us to repair your vehicle and to negotiate with your insurance
company if required.
2. Itemize all visible external damage.
3. Disassemble the damaged area to locate hidden damage.
4. Itemize the previously hidden damage and predict the likelihood of any additional damage.
5. Contact the vehicle owner or insurance for approval if required of the costs required to repair
6. Update the vehicle owner with a more precise delivery date and time as repairs progress.
Smitty’s Maintenance Repair & Collision, Inc. follows its own repair procedure to ensure a
quality repair backed by a written guarantee. Some differences may exist between our exact repair
process and the procedures outlined on insurance company estimates. However, any differences that
would affect total repair costs will be discussed with you or your insurance company beforehand.
Once the repair authorization is complete by customer parts will be ordered as per the estimate. In
the event that Smitty’s does not repair your vehicle, there will be a charge for any labor performed in
regards to disassembling and estimating the damage, restocking fees for the pre-ordered parts and/or
materials, storage for the time the vehicle was in our possession, and any other fees reasonably incurred
by Smitty’s related to your vehicle.
All charges for repairs must be paid when the vehicle is ready for delivery. In some cases, it
requires your assistance by following up with the insurance company to make sure they make timely
payments. You authorize us to endorse your name on any insurance checks made for the purpose of paying for repairs to your vehicle. We accept all major credit cards, Bank/Debit/Check Cards, Insurance
checks, Business checks, Cashier checks, Money orders, Bank checks and Cash. If your payment is returned unpaid, you authorize the collection of your payment and a
return fee of $30 by EFT(s) drawn from your account. CUSTOMER PORTION OF VEHICLE REPAIR MUST
BE PAID IN FULL OR THE VEHICLE WILL NOT BE RELEASED AND/OR WE MUST HAVE AN AGREEMENT
FROM INSURANCE TO PAY US DIRECTLY. ANY THIRD-PARTY PAYMENTS MUST BE PAID IN FULL BY
PLEASE BE AWARE, WE NO LONGER ACCEPT PERSONAL CHECKS.
Smitty’s will do its best to prevent delays in the repair of your vehicle, however, it is important
to understand that parts and insurance delays are sometimes beyond our control and we cannot be
responsible for them. We will do our best to keep you informed.
Employees of Smitty’s and its sublet vendors may occasionally operate your vehicle for testing,
moving, or pickup/delivery purposes. Also, during the process of repair, it is normal for the battery to be
disconnected which may result in loss of radio station or other memory presets.